Question 1

The device keeps disconnecting from my phone.

Accepted Answer

The Sense-U Baby uses Bluetooth Low Energy technology which has neglectible radiation level and an open-air distance up to 50 feet (15m).  A good new is, we just launched the Sense-U Base Station, which allows you to see your baby's vitals from ANYWHERE. For more information, visit us at: www.sense-u.com

Question 2

Does Sense-U guarantee the safety of my baby?

Accepted Answer

No. The Sense-U Baby Monitor is not a medical device so it is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and wellbeing of your baby and following safe sleep, health, and care guidelines.

Question 3

What age is the Sense-U Baby Monitor for?

Accepted Answer

It depends on the alarms you need. The breathing alarm and temperature alarm work for all babies that need to monitor their breathing and tempereature during sleep. The rollover alarm is designed for babies up to 6 months, or before your baby can roll over by themselves.

Question 4

Is Wifi required to use the Sense-U Baby Monitor?

Accepted Answer

The Sense-U Baby Monitor and your smartdevice connect via Bluetooth Low Energy, which has neglectable radiation level. Wifi is only needed when you register your device and log in the app for the first time before you use the device.

Question 5

Is there a warranty on the Sense-U Baby Monitor?

Accepted Answer

Yes, we offer 30-day Money Back Guarantee and 1-year Limited Warranty from the date of purchase. Two common issues we have seen that are not covered under warranty are devices damaged by pets or getting accidentally put through a washing machine.

Question 6

How long does the battery last?

Accepted Answer

The Sense-U Baby Monitor uses CR2032 coin battery and the battery life varies from 1 to 2 months, depending on usage and other settings. By tapping the On/Off button in the app, the battery indicator light will flash GREEN when the battery level is ok and flash RED when the battery level is lower than 20%

Question 7

What is Sense-U's disclaimer?

Accepted Answer

Movement from external sources such as being pushed in a bassinet or travelling in a vehicle may be detected by Sense-U Baby Monitor. Sense-U Baby should not be relied upon where external sources of movement are present.This is not a medical device and is not intended for use as a medical device or to replace a medical device. The Sense-U Baby Monitor is only intended to assist you in tracking your baby’s wellbeing and is not intended to replace you as a caregiver. You are ultimately responsible for your baby. This device is not intended to cure, treat, or prevent any disease or health condition, including, but not limited to, Sudden Infant Death Syndrome (SIDS).

Question 8

Where to wear your Sense-U Baby Monitor?

Accepted Answer

Snap the Sense-U baby monitor into the ring of the clip accessory, then attach the clip accessory onto diaper to the full extent of the clip. Make sure the Sense-U baby monitor is close to baby’s tummy around the belly button area, and the baby silkscreen is in the same direction as baby's body position to avoid false breathing alarms and wrong sleeping position readings.   *For the Sense-U Baby monitors with the new clip design, avoid sandwiching clothing or other material between the clip accessory and the sensor device. It may break the accessory and introduce false alarms at your own risk.

Question 9

Where to download the Sense-U Baby app?

Accepted Answer

The Sense-U Baby Monitor needs to work with the Sense-U Baby app on Apple iOS and Android devices supporting BT4.0 and up. The Sense-U app is available on Apple Store and Google Play.   For Android, you can also download the app by clicking the link below: https://goo.gl/vAALyS

Question 10

What does double-shaking mean during pairing?

Accepted Answer

Shake the device twice. It initiates Bluetooth pairing and you should be able to see light flashing from the device.

Question 11

My device does not flash when I double shake it.

Accepted Answer

Replace a new CR2032 coin battery using the blue plastic pry bar in the package. * If no light comes out, make sure the battery compartment springs touch the +/- of the battery properly.

Question 12

The device still doesn't pair with my smartphone.

Accepted Answer

Bluetooth of your smart device needs to turn on to connect. * For Android phones, please make sure Location is enabled for the Sense-U App in Settings->Connections->Location and Settings->Apps->Sense-U Baby->Permissions. Or else it may not be able to pair with the device.   If still no luck, check if your smart device is in the Compatibility List available on https://www.products.sense-u.com/baby

Question 13

There is no breathing reading in the app.

Accepted Answer

In default, breathing alarm is turned off for power saving purpose. Switch it on from App->Setup->Manage Alerts->Breathing Alert and the breathing reading will show up in several minutes. Restart your smart device and reopen the Sense-U app if it still doesn't show up.

Question 14

The device goes off while my baby is breathing fine.

Accepted Answer

Make sure the device is clipped on snug fit clothing. Meanwhile, you can adjust Activation Period in App->Setup->Manage Alerts->Breathing Alert for different breathing patterns.

Question 15

There is no audible alarms when alarm goes off.

Accepted Answer

For audible alarms, notifications need to switch on for the Sense-U app in Settings->Notifications->Sense-U Baby. For iOS device, make sure your smartphone is not in Do Not Disturb mode.

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