Limited Product Warranty
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Sense-U warrants to the original purchaser that your Sense-U device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the "New Product Warranty Period").
LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS
Sense-U warrants to the original purchaser that your Sense-U device and accessories that are certified refurbished by or on behalf of Sense-U (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the “Refurbished Product Warranty Period”).
The New Products and Refurbished Products shall be collectively referred to herein as the “Product(s)”. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the “Warranty Period”.
If such a defect arises and a return authorization request is received by Sense-U within the applicable Warranty Period, Sense-U will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Sense-U itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
HOW TO OBTAIN WARRANTY SERVICE
If you are not completely satisfied with your purchase, you may return the product for a full refund within thirty (30) days from the purchase date. This satisfaction guarantee requires proof of purchase from www.sense-u.com. Purchases from 3rd party retailers will need to be returned to the original place of purchase. To request a return authorization, please contact us at email@example.com to get a return authorization number.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Sense-U. As may be required by applicable law, Sense-U may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Sense-U will not be responsible for any such loss.
AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS
Sense-U devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Sense-U factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Sense-U, and you agree Sense-U isn’t responsible for any loss, use, or disclosure of any data that is on the device.
EXCLUSIONS AND LIMITATIONS
Sense-U does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Sense-U. See the Sense-U Terms of Service for details of your rights with respect to use of the software and related services.
These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Sense-U that can be identified by an authorized “Sense-U” trademark, trade name, or logo affixed to it. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Sense-U products and services other than the Products, (b) non-Sense-U products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Sense-U reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the “Made for Sense-U” or “Works with Sense-U” logos. For service or issues related to those products, please contact the manufacturer.
These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Sense-U, nor does it apply to any cosmetic damage such as scratches and dents. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Sense-U products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Sense-U, (ii) not in accordance with instructions provided by Sense-U, or (iii) with improper voltage or power supply.
No Sense-U reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.